Residents in Murehwa have accused officials at the local Registrar General’s Office of poor service delivery, alleging that staff routinely neglect their duties, forcing members of the public to spend an entire day waiting for basic civil registration services.
One resident, who recently visited the office to obtain a birth certificate for a child, described what they said was a frustrating and exhausting experience.“The process started well. Everything moved efficiently through the first two offices. However, once our documents reached the third office, where they were supposed to be typed electronically and printed, everything came to a complete standstill,” the resident said.
According to the complainant, they arrived at the office at around 10:00 a.m. but were not served until approximately 4:30 p.m.
The delay, the resident alleged, was caused by the official responsible for typing and printing birth certificates, who was frequently away from her workstation.
“She was rarely at her desk. Several times she was seen making personal phone calls, laughing with colleagues and eating outside thedesignated lunch break instead of attending to the long queue of people waiting for assistance,” the resident claimed.
The complainant further alleged that some local residents believe the official enjoys protection because of a close relationship with the office’s Registrar, making it difficult for complaints about her conduct to be addressed. ChatGPT could not independently verify this allegation.
Info News
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