NetOne ‘Robs’ Customers with Data Bundle TweaksReporter-There is growing public outrage after state-owned mobile operator NetOne quietly altered its popular Mo’Gigs data bundles, a move that has left thousands of subscribers feeling short-changed.
In a public notice issued on Monday, November 3, NetOne announced that its data packages would now be divided into Peak and Off-Peak allocations, a shift the company described as a way to “help customers manage data more efficiently.”NetOne’s revamped Mo’Gigs bundles now offer Peak and Off-Peak data. This allows you to separate your essential, daytime data needs from your heavy, non-urgent data activities, helping you stretch your data budget further,”
the company said in a statement.
Under the new structure, Peak time runs from 7:01 AM to 12:59 AM, while Off-Peak is only from 1:00 AM to 7:00 AM—a window that most users argue is practically useless.
Subscribers to the monthly US$30 Mo’Gigs bundle, which previously offered 30 GB of anytime data, will now be restricted to 25 GB during Peak hours, with only 5 GB reserved for Off-Peak use. The change effectively limits access to the full bundle unless users are online during the early hours of the morning.
The revision also affects lower-tier packages. The US$7 bundle now offers 5 GB in total (4 GB Peak and 1 GB Off-Peak), the US$12 bundle provides 10 GB (8 GB Peak and 2 GB Off-Peak), while the US$15 bundle gives 15 GB, split into 12 GB Peak and 3 GB Off-Peak. The highest package, US$50 for 50 GB, now allocates 40 GB to Peak hours and 10 GB to Off-Peak.
Before this change, all data bundles could be used at any time of day, giving users flexibility and value for money. The new model, which effectively restricts access to a portion of the purchased data, has triggered widespread condemnation on social media and community platforms. Many customers have accused NetOne of “daylight robbery,” “dishonesty,” and “hiding behind technical jargon” to justify poor service delivery.
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